Water and Wastewater

Water and Wastewater is provided to the district by the City of Austin through the M.U.D.

  2006 Water Quality Report

The Water Quality Report, also called the Consumer Confidence Report(CCR) is published by July 1st of each year for the previous year, so it always appears to be outdated, but is in fact the most current report available. The CCR is mandated by the E.P.A.

How to establish service?  Service must be established in person at:

Southwest Water Company, Inc.
9511 RR 620 North
(approximately halfway between Anderson Mill Rd and FM 2222)
Austin, Texas 78726
Customer Service Department - Toll Free: 1-877-405-1750

You may download a Service Application to fill out and bring to the offices above.

Water Wastewater and Trash Collection Services Monthly Charges

Notice For Residents Who Pay Using Online Bank Payment Services

Delinquent Account Policy - effective June 2003:

Delinquent Accounts will be handled in the following manner.

1.   Bills are mailed out to residents around the 1st of the month.

2.    Payments are due back into Southwest Water Company offices by the 20th

3.    Pursuant to the District's Rate Order, "if a bill remains delinquent for 15 days water service shall be discontinued".

4.   If a resident’s water service is administratively disconnected* for non-payment, his/her deposit must be established at the maximum amount required by the current rate order as set forth by the District’s Board of Directors. 

* Water service does not physically have to be disconnected.  If payment is not in the District’s office on the date as set forth in the delinquent letter, the service is “administratively” disconnected.

Please be aware that this procedure is different from in the past in that it does not allow delinquent bills to be in arrears for 2 months. Click here for a printer friendly copy of this Delinquent Account Policy.
 

Information on Winter Wastewater Averaging

Winter Wastewater Averaging Dates

November 13, 2007 - February 14, 2008

 The District's Rate Order states that bills for sewer service shall be computed (1) on the basis of the average amount of water used by the customer during the winter season based upon the average of the monthly readings of the customer's water meter for the preceding December, January and February billing periods or (2) on the basis of the customer's current monthly water bill, whichever is less.

 If a residential customer does not have a history of water usage during the preceding December, January and February billing periods, the customer's monthly sewer bill shall be calculated based upon (1) the customer's current monthly water usage or (2) on the basis of 8,000 gallons water usage per month, whichever is less.

 Winter months are used to calculate the sewer averaging because historically customers use less water this time of year.

 If the averaging months are unusually warm, and the majority of residents use larger than normal amounts of water the Board may elect to drop the highest month's usage.

 Any resident filling a pool during the averaging months will be allowed to subtract the water used from the usage of the month the water was used.  Requests for this must be made in writing to Gary Spoonts, c/o North Austin Municipal Utility District No. 1, P.O. Box 2647, Cedar Park, TX 78630-2647.

 Any resident with a houseline leak during the averaging months may request a reduction in sewer usage.  This also must be in writing and have documentation as to the leak and work accomplished to repair the problem.

 Winter months are not the time to attempt to establish new lawns.  Grass will not grow well and the water used will not automatically be deducted from the sewer average.

 All requests for sewer average reductions will be reviewed before the March 2007 billing period.

Billing questions? Contact Southwest Water at Customer Service Department - Toll Free: 1-877-405-1750.

Gas Service is provided by Texas Gas Service

Contact at 1-800-700-2443 to establish service

Gas Related Emergency Number - 1-800-959-5325

Telephone service is provided by Southwestern Bell.

Contact at  1-800-464-7928 to establish service.

Billing Questions - 1-800-585-7928

Repair Services - 1-800-246-8464

Cable Service -

Time Warner Cable - Austin

Contact (512) 485-5555

Electric Service is provided by City of Austin Electric.

Contact at 494-9400 to establish Service

Electric Power Outage Number - 322-9100

Street Light Malfunction - 505-7617 or report by email at: lightingrepair@austinenergy.com

Williamson County Sheriff Department

Emergency Number - 9-1-1

Administrative Number:  930-4300

Crime Stoppers: 1- 800-253-STOP

Travis County Sheriff Department

Emergency Number - 9-1-1

Administrative Number:  473-9285

Crime Stoppers: 1- 800-253-STOP

Fire Protection is provided by the Williamson County Emergency Services District #1 that contracts with the Jollyville Volunteer Fire Department. This area is primarily served from Station #1 located at 9218 Anderson Mill Rd. While technically a ‘volunteer’ fire department, this fire station is staffed 24 hours a day, 7 days a week and provides excellent, timely response to the District when responding to fire and medical emergencies.

 Emergency Number - 9-1-1

Administrative Number:  258-1038

EMS is provided by Williamson County EMS, Advance Life Support Units are stationed only 2-3 miles from the District.

Emergency Number - 9-1-1

Administrative Number:  943-1264

Much of the District is within Williamson County's Precinct One. The Precinct One office is located at:

Lisa Birkman, Commissioner
211 Commerce Cove  Round Rock, TX 78664  512-248-3238

A portion of the District is in Travis County's Precinct Two. The Precinct Two office is located at:

Sarah Eckhardt, Commissioner
314 West 11th St.   Austin, TX 78701    512-473-9111